Refund Policy

Last updated: January 2025

We stand behind the quality of our printing. If you're not satisfied with your order due to a production error, we'll make it right.

When We Will Reprint or Refund

• Your order arrives with a visible printing defect (banding, colour cast, mis-registration)
• The product is physically damaged in transit
• We printed the wrong product or wrong quantity
• The print size is significantly different from what was ordered

To claim, contact us within 7 days of delivery with your order number and clear photographs of the issue.

When We Cannot Refund

• Customer-error artwork (typos, wrong colours, low resolution, missing bleed supplied by customer)
• Colour variation within acceptable tolerance (screen vs. print colours differ by nature)
• Orders where artwork was approved by the customer before printing
• Change of mind after production has commenced

Colour Accuracy

Printed colours may vary slightly from what you see on screen. Monitors display in RGB; printing uses CMYK. This is a normal characteristic of the printing process and does not constitute a defect.

How to Request a Refund or Reprint

1. Email goldendigital88@gmail.com with subject "Order Issue — [your order number]"
2. Include photographs clearly showing the problem
3. We will review and respond within 2 business days
4. Approved claims will receive a reprint at no charge, or a refund to your bank account within 5 business days

Contact

Questions? Reach us at 017-272 7137 or goldendigital88@gmail.com.